Business Name: Aware Technology
ABN: 96 530 953 771
Effective Date: 01/01/2023
Contact: generalenq@awaretechnology.com.au | www.awaretechnology.com.au
1. General
By purchasing goods or services from Aware Technology (“we”, “our”, “us”), you (“the customer”) agree to these Terms and Conditions of Sale. These terms apply to all computer sales, related hardware, software, and IT services.
2. Orders and Payment
• Full payment is required before goods are released unless otherwise agreed in writing.
• Payment can be made by cash or bank transfer,
• Quotes are valid for 7 days unless otherwise stated. Deposit of 50% required prior to supply of any goods over $250.00.
• Title of goods remains with Aware Technology until payment is received in full.
3. Delivery & Pickup
• Customer purchases will be delivered or freighted using pre-agreed couriers r postal service (additional charges may apply for postage and freight services).
• We are not liable for delivery delays caused by third parties.
• Risk of loss or damage passes to the customer once goods are collected or delivered.
4. Returns & Refunds
• Refunds are given in accordance with Australian Consumer Law.
• We do not offer refunds for change of mind.
• If a product is faulty or not as described, you may be entitled to a repair, replacement, or refund.
• All returns must be accompanied by proof of purchase and returned in original condition.
More details on Returns and Refunds below
5. Warranty
• New computers come with manufacturer warranties (typically 12–24 months). Extended warranties may be available.
• Aware Technology provides a 30-day warranty on used/refurbished computers unless otherwise specified.
• Warranty excludes damage due to misuse, liquid, software corruption, viruses, or unauthorised repair.
6. Software Licensing
• All software provided must be properly licensed. We are not responsible for how customers use third-party software after purchase.
• We do not support pirated or unlicensed software.
7. Technical Support & Services
• Services are billed at our current hourly rate unless part of a flat-rate package.
• Best efforts will be made to resolve issues, but we do not guarantee specific outcomes for software, hardware, or internet issues outside our control.
• Data loss is always a risk during repairs — customers are responsible for data backup prior to service. We offer backup services upon request.
8. Limitation of Liability
• To the extent permitted by law, Aware Technology is not liable for indirect or consequential losses.
• Our liability is limited to the replacement, repair, or refund of goods or services as provided under Australian Consumer Law.
9. Privacy
• We only collect customer data necessary to process transactions and provide support.
• Customer information is stored securely and never shared without consent, except as required by law.
10. Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be handled in local jurisdiction.
Need Help?
If you have any questions, email us at generalenq@awaretechnology.com.au or visit www.awaretechnology.com.au.
Return & Refund Policy
Last Updated: October 2026
Business Name: Aware Technology
Website: www.awaretechnology.com.au
At Aware Technology, we strive to supply high-quality computer hardware, software, and IT products. This policy outlines your rights and obligations regarding returns, refunds, and replacements.
Our goods and services come with guarantees that cannot be excluded under applicable consumer laws (including the Australian Consumer Law). Nothing in this policy limits or modifies your statutory consumer rights.
1. Change of Mind Returns
We are not legally required to provide a refund or replacement if you change your mind, select the wrong product, or discover that a product is incompatible with your existing system setup.
However, at our sole discretion, we may accept “Change of Mind” returns for hardware products under the following conditions:
Notification: You must contact us within [14 / 30] days of receiving your item to request a return authorization.
Condition: The item must be unopened, unused, in its original sealed packaging, and in a resaleable condition with all accessories, manuals, and documentation included.
Return Shipping: You are responsible for all return shipping costs. We recommend using a tracked and insured shipping method, as we are not liable for items lost or damaged in transit.
Restocking Fee: Approved change-of-mind returns may be subject to a [10%–15%] restocking fee to cover handling and transaction administrative fees. Original shipping costs are non-refundable.
2. Digital Goods & Software Licensing
Due to the nature of digital goods and license activation codes:
Digital Software / Keys: Once a digital software license, product key, or subscription code has been dispatched via email or client portal, it is strictly non-refundable for change-of-mind or incorrect purchases.
Compatibility: It is the customer’s responsibility to verify system requirements and software compatibility before purchase.
Defective Licenses: If a delivered key is invalid or fails to activate, please contact us immediately for verification and replacement.
3. Damaged, Faulty, or Incorrect Goods (Consumer Guarantees)
If an item you purchased from us fails to meet a statutory guarantee—such as being faulty, damaged in transit, or significantly different from its description—you are entitled to a remedy.
Major vs. Minor Faults
Major Failure: If a product has a major fault (e.g., Dead on Arrival / DOA, severe hardware defect, or wrong item delivered), you are entitled to choose between a full refund, product replacement, or store credit.
Minor Failure: If a product has a minor, easily fixable fault, we reserve the right to offer a repair, firmware update, software patch, or component replacement within a reasonable timeframe.
Reporting Process
Contact our support team at [Support Email] with your order number, item serial number, and a detailed description (plus photos or videos) of the issue.
If required, we will issue a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Do not send products back without an RMA number, as unverified shipments may be delayed or returned to sender.
Freight Costs for Faulty Goods
If the product is confirmed to be faulty or incorrect, we will cover or reimburse reasonable return shipping expenses. If the returned item is inspected and found to be in working order with no fault, you may be responsible for the inspection fee and return freight costs.
4. Hardware Warranties & Manufacturer Support
Manufacturer Warranty: Many hardware items come with an extended manufacturer warranty. In many cases, contacting the manufacturer directly (e.g., Intel, Asus, Logitech) provides the fastest turnaround time for replacement or technical repair.
Serial Numbers: We record all hardware serial numbers prior to dispatch. Returned items with missing, defaced, or non-matching serial numbers will not be accepted for warranty service or refund.
5. Refund Processing
Once a return is received and inspected:
We will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be credited back to your original payment method (PayPal or Debit/Credit Card) within 5–7 business days.
Processing times may vary depending on your financial institution or card issuer.
6. Contact Us
If you have questions regarding a return, warranty claim, or product compatibility, please get in touch:
Email: generalenq@awaretechnology.com.au